Portal Alerts

Auto generated messages. Updating patients.

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Portal Alerts are the tool that drives patients to the information you have made available to them on the Portal. Portal Alerts are automatically or manually generated notifications that are sent via Email or Text Message to patients. These alerts are a one-stop click for a web link to the Portal and the health information they need.

How do Portal Alerts Work?

In order for patients to know that they have an item to view on the Patient Portal, we have created Portal Alerts. All messages sent to the Portal will automatically trigger an Alert to be sent to the patient. This alert will be in the form of a Text Message or Email. Contained within the alert will be a link to the Portal which upon login will take the patient directly to the item the alert was triggered off of.

What can you send with Portal Alerts?

Portal Invitations

Send invitations for patients to create and access the Portal. This can be triggered automatically with the use of a notification or manually with a few clicks in the system.

Patient Items

Send notifications to view lab results, authorization statuses, or other clinical reminders. An alert will be sent to the patient via Email or SMS and direct them to the Portal to view these items. When the user logs into the portal these items can be viewed immediately. Example: Dr. Rey is in a room with Angela, advising her on acne. He has a good Patient Education item he wants to give her. With 2 clicks in the EHR Dr. Rey is able to:
    1.    Send the PDF of literature to Angela who gets a text message on her phone while in the room.
    2.    Notate in the chart that Angela was given this patient education item.

Videos

Send video’s to patients with the use of Portal Alerts. Have an instruction video that you would like a patient to see? Quickly send the a secure link that will open the video on their Portal account.

Documents

Automatically have documents such as visit summaries sent to the Portal after a visit and an alert will be sent to the patient that it is ready to be viewed.