If you are in the market for a new Electronic Health Record (EHR) platform, it is crucial to understand the costs involved. Many EHR platform providers have hidden fees that can add up quickly, resulting in a much higher price tag than you may have anticipated or were previously quoted. What are the four most common hidden costs with EHR platforms? How can you avoid them? The answer is simple: invest in a genuinely all-inclusive EHR software suite.
The most common hidden cost with EHR platforms is fees for add-ons or extras. Many EHR providers will try to upsell you on features that are not included in the base price of their platform. These add-ons include patient engagement, e-prescribe, practice management, online bill pay, and specific features within the EHR platform. This can lead to an expensive service and perhaps your practice's most significant expense if you need multiple add-ons or extras. It is important to note that not all EHR platforms have hidden costs. TriMed Tech's software suite, TriMed Complete, comes with all of the aforementioned features as part of the single base price.
The second common hidden cost with EHR platforms is support fees. Many providers will charge a monthly or annual support fee to help you troubleshoot any issues you may have with their platform. TriMed Tech's software suite includes lifetime support, so you never have to worry about paying extra for help. But the most expensive cost of support is not even the additional charge most vendors add on. Instead, it is the staff time of managing tickets, cases, emails and requests. TriMed’s superior support team significantly reduces your staff cost by managing the issues for you.
The third common hidden cost with EHR platforms is training fees. Many providers will charge a fee to train you and your staff on how to use their platform. TriMed Tech's software suite includes onsite and virtual training for providers and staff so your practice can get up and running quickly and efficiently. When properly trained, your practice's new EHR will undoubtedly become your team's favorite business tool. Without proper training, your new EHR could become your practice's biggest burden.
The fourth and final common hidden cost with EHR platforms is fees for updates. Many providers will charge a fee every time they release an update to their platform. TriMed Tech's EHR suite is web-based, all updates are managed on the back end, in the background, and immediately applied to all users without additional fees. Without the need for proprietary equipment or apps, your EHR can always be updated with the latest features and functionality without affecting your contracted price.
As you can see, many hidden costs can be associated with EHR platforms. The best way to avoid these hidden costs is to invest in a genuinely all-inclusive EHR software suite like TriMed Tech's TriMed Complete. With TriMed Complete, you get everything you need without hidden costs or fees. Contact TriMed Tech today to learn more about how TriMed’s software suite can benefit your practice.